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Practical Process

We offer full framework consultation or you may need assistance with just one area. Please contact us for information on how we may assist you with managing your practical business processes.

 

We offer additional support to help you maintain the processes that you have developed.  Please visit our Support page for more information.

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Who's The Boss: Finding Your Perfect Manager

Leijun Campbell - Friday, June 24, 2016

As a business owner, you want to be thoroughly involved with shaping the mission of your company as well as the team members who have joined you. However, you may eventually reach a point where you begin stretching yourself too thin and need someone else to handle daily operations. Here are a few qualities to look for when seeking out a manager that will help drive your vision and team forward.

 

The manager communicates effectively with the team, and in turn, the team trusts the manager - Communication and trust represent two of the most important aspects of any relationship and are incredibly crucial in a business setting. Your manager should be able to articulate expectations, objectives, and measurable goals in a way that motivates your team to perform beyond their potential. If the communication is open and effective, the team will be able to put their trust in that manager and work alongside them to create the best results possible.


The manager stays organized and calm in any situation - Sure, we all lose our cool sometimes, but the manager of your business should have a high enough emotional intelligence to where they do not explode or break down in a stressful environment. Your team looks to the manager for leadership and guidance; they do not want to see their leader crumble. Also, the manager must plan ahead for any and projects and meetings. Nothing strikes fear in the heart of a client or customer like a team who is not prepared to address their needs.


The manager cares about the customers and/or clients they are assisting - The last thing you want in a manager is disinterest or apathy towards the people who ultimately hold your livelihood in their hands. You want a manager who inspires to team members to go beyond what is expected in customer relationships. The manager should be a superb example of service and hospitality. Accepting anything less is detrimental to your team and your business.

 

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Why Operations Management Is The Heartbeat of Your Small Business

Leijun Campbell - Wednesday, June 01, 2016

Before focusing on elements such as sales & marketing, financial management and talent management and then delegating tasks to those specific departments, a small business owner must understand why an operations manager is so crucial. Operations management sets the tone for the day-to-day tasks necessary for a successful company.

 


 

Here are three ways describing how an operations manager is the heartbeat of your small business:

 

1) Selecting and cultivating relationships with your vendors - No matter how small or large your operation, you will need to contract vendors for office supplies or product distribution. An operations manager will provide you the template for seeking out and using certain vendors, whether that is the schedule for deliveries, certain contact persons or price points for different products.

 

2. Establishing daily procedures for employees - Your policies and procedure manuals are essential to providing structure within your team. Click HERE for a list of items you should include. The procedures developed by your operations manager can help solidify the practical processes for new hire training, team member absences and more.

 

3. Creating company objectives - Before releasing your sales and marketing teams out into the world, you must first provide them a series of company-related goals to meet. These team members look to your guidance to provide them with a mission that permeates all their efforts. Your operations manager can help clarify what is needed for the next month, six month or 1-year period.

 

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What Is Your Management Style?

Leijun Campbell - Friday, May 06, 2016

If you’re the owner of a small business, chances are you manage a team of talented, but sometimes very different, people. You want everyone to succeed, but you also want to establish the way in which you encourage this success.

 

Management Style

 

Here are a few management styles that you can use for your team.

 

1) Authoritative - Depending on the industry in which you and your team work, sometimes you need to be more strict as a leader to make sure your company's tasks are accomplished. You provide clear instructions to make sure every team member understands their part and the best way to succeed in their role. Your assignments have firm deadlines that allow the business to run efficiently.

 

2) Coaching - You focus on measurable goals for each team member and personally meet with them to discuss how to accomplish work-related tasks and to grow in their role at the company. When discussing mistakes and concerns, you try to acknowledge the consequences of the team member's actions, but also find a way to implement constructive criticism and positive reinforcement.

 

3) Collaborative - You enjoy hearing feedback and ideas from the people on your team. Your internal meetings focus heavily on brainstorming strategic endeavors to best reach your customers or clients. You try to offer as many opportunities as possible for innovation while still keeping all parties on task and moving the business forward.

 

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We offer additional support to help you maintain the processes that you have developed. Please visit our Support page for more information.

We have over 25 years of experience & 10+ years in small business management. Read More

Please feel free to contact us directly at (704) 277-5481

or Leijun@campbellbusinessservices.com

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