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Practical Process

We offer full framework consultation or you may need assistance with just one area. Please contact us for information on how we may assist you with managing your practical business processes.


We offer additional support to help you maintain the processes that you have developed.  Please visit our Support page for more information.

Practical Process Support






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Preparing Efficient Monthly Checklists for Your Team

Leijun Campbell - Saturday, September 19, 2015

Though you never want to be labeled as a micro-manager in the eyes of your team, striking a balance between giving instructions and allowing autonomy for your assistants provides an unforgettable sense of trust.


The key question revolves around defining that balance and then creating a set of instructions and checklists that accomplishes that purpose on a monthly basis. Today, we'll discuss three different levels of checklists.  


1) Basic - This first set of checklists hearkens back to your assistant's job description and making sure every single "essential" task (big or small) gets listed. This level requires/allows you to maintain a relationship of accountability with that particular team member and ensures everything gets done in a timely manner.


2) Intermediate - After your assistants finish their "basic" tasks for the month, encourage them to schedule time during the month for pet projects that could help improve their department's productivity such as looking for a new CRM or accounting program. This level allows them to feel that sense of autonomy in their day to day as well as feel like they're contributing to the welfare of the department and/or company.  


3) Advanced - Finally, allow your assistants to establish a few steps in their checklist for professional development whether that is reading a certain number of industry articles or books per month or attending a 1-day conference every quarter. They will gain invaluable knowledge, and in turn, become a invaluable resource for your company.


If you have any further questions on this topic or executive assistance/business management, click here to contact us.

How Executive Assistants Can Kick Start Your Marketing Efforts

Leijun Campbell - Friday, August 28, 2015

Executive assistants help companies maintain their infrastructure in big and small ways every single day, serving as the administrative gatekeepers between the executive and the general public. Though executive assistants handle a variety tasks such as data entry/management and scheduling, companies would be wise to use their assistants’ professional, administrative and people skills to provide a jolt to their marketing efforts.


Here are a few ways to incorporate your executive assistant into this particular realm of the company:  


Social Media - By now, most (if not all) companies have discovered their clients live on social media whether on juggernauts such as Facebook, Twitter, Instagram and YouTube or discover and repost-friendly sites such as Pinterest and Tumblr. Your executive assistant most likely knows all aspects of the company including important product launches, company events and industry seminars. Utilize their scheduling expertise to help plan posts on your network of choice and their people skills to respond to client and customer questions. Encourage them to document important company details both ahead of the curve and in the moment.  


Copywriting - Similar to potential social media efforts, your executive assistant can also help your company by writing fresh website copy on a monthly or weekly basis, whether this is updating your event calendars or crafting blog posts. This steady content stream keeps your website from becoming static to your users and provides ammo for social media. The more reasons your customers have to come to your site, the more conversions you are likely to have.


Email Marketing - Executive assistants provide email management in one form or another already for their employers. However, they can take this task to an even more effective level by creating email marketing campaigns. As with social media, these blasts put you front and center in front of your target audience and present them with reasons to anticipate your messages and subsequently visit your site.

How to Be Productive in the Last Half Hour of the Work Day

Leijun Campbell - Tuesday, July 21, 2015

It's Wednesday at 4:30, and you collapse into your desk chair. Today was full of more meetings than you can count: the weekly team meeting, the monthly brainstorming session with your biggest client, and a surprise conference from a friendly entrepreneur who knows how to stay just a little too much over his time.


The temptation once you fire up your computer for the last time of the day is just to coast through the last half hour without incident or receiving any unexpected tasks. Social media is calling your name, and dinner plans need to be made. However, using those remaining 30 minutes of your work day in a productive manner can make a significant difference for tomorrow or even the rest of your week.


Here are three things you can do to increase your end-of-day productivity:


1. Choose one to three small tasks that you can knock out easily: When we eliminate the busy work in our schedule, we're able to accomplish more of the important tasks. If you know an email to send a coworker or some copies you need to make for your upcoming presentation, don't put it towards tomorrow's to-do list; get it out of the way now.  


2. Make your schedule and/or to-do list for the next day or week: Though it's tempting to put off thinking about tomorrow or next week's work, taking care of writing out your to-do list in the morning saves at least ten to twenty minutes when you first get to your desk at 8 a.m. Mark the highest priority tasks to alert yourself that these need to be done first while your mind is more alert.


3. Catch up on industry news: Don't let your last 30 minutes consist of watching cat videos on YouTube, finding recipes on Pinterest or making "crucial" trades for your fantasy teams. Subscribe to three to five industry newsletters or blogs and spend some time studying the latest trends and brainstorming ways you can incorporate these tips into your current position.

Goal Setting for The Second Half of The Year

Leijun Campbell - Friday, June 19, 2015

The end of June and the first half of 2015 will be here in less than two weeks, and the common phrase in passing conversation will most likely be some form of: "I can't believe how fast this year is passing by." If you're an entrepreneur who set professional goals at the beginning of the year, you may be celebrating, contemplating or panicking right now. If you're in that first category, congratulations and be sure to keep your focus and finish the year strong. If you're in the second or third categories, know that there is always hope to reassess and accomplish your goals.


You have to give yourself a little grace from time to time. Don't let failure to accomplish a few things dissuade you from creating new goals for the second half of 2015. Who said resolutions had to always be made at the start of the new year? As with any sort of goal setting, be sure to write down a list of major tasks and minor steps to make each one a reality. Being able to gauge your progress encourages you when you seem worried about what to do next. If your goals seem too general, aim to make them time-specific such as marketing initiatives for the summer or sales quotas for the fall. Set your deadlines with the holiday season in mind. Reward yourself and your team when major strides have been made to crossing something off the list as well as the moment of accomplishment. If you have any questions about goal setting and entrepreneurship, be sure to contact us today!

Summer Business: Enjoy the Weather & Keep Your Entrepreneurial Focus

Leijun Campbell - Thursday, May 28, 2015

We hope you had an excellent Memorial Day weekend!


If you didn’t take an extended vacation this week or don’t have one in the near future, you’re most likely watching the summer unfold outside while you sit at your desk catching up on email with possible beach envy directed toward some of your coworkers’ Facebook/Instagram/Twitter accounts.


However, there are several ways to both enjoy the weather and summer vibes AND be productive in your business this season.


1) Leave your office for your lunch break: Whether you’re walking down the street to your favorite restaurant or making a trek across town for a lunch meeting, find a way to incorporate the sunshine into your calendar. If you choose the latter, try finding an outside table to enjoy with your prospective clients or customers. A little Vitamin D with a sandwich and iced tea is always good for the soul and business deals.


2) Open the blinds: If you’re in charge of an office of employees, don’t rely on fluorescent lights and computer screens alone. Invite the summer sunlight to join you and your employees/coworkers by keeping the blinds open (and the windows too if it’s not too humid). Last year, the Journal of Clinical Sleep Medicine discussed the benefits of keeping workers near the windows.


3) Take walking staff meetings: Don’t keep the weekly office gathering confined to the conference table this summer. Find a park nearby with a 5-10 minute round-trip walking distance and take your employees for a few laps. Record the meeting with an iPhone or smartphone and email it out to everyone as an mp3 as soon as you get back. Your employees will be able to stretch their legs and be more alert to pump out a few more winning ideas for upcoming projects.


If you have any questions about keeping an office productive during the summer, please feel free to contact us at!

Four Tasks to Assign Your Administrative Assistant

Leijun Campbell - Saturday, April 11, 2015

As a small business owner, entrepreneur or start-up enthusiast, you often play multiple roles when it comes to the day-to-day operations of your company. You want to remain close to your customers or clients through face-to-face interactions, you handle various aspects of accounting and you schedule all your appointments and meetings. However, as your business grows, hiring some help in the form of an administrative assistant eases any small task-related pressures and allows you to maintain the pace and potential of your business.


Here are four common things you can assign or delegate to your administrative assistant:  


1. Phone Calls: As much as you may want to interact and speak with every customer who contacts your business, it can be difficult to respond to each request immediately. If these requests come in the form of a phone call, you can set up an office number that your administrative assistant answers as well as an efficient messaging system.  


2. Appointments and Calendars: Technology has made this easier for us, and most of us have some kind of scheduling app on our phones. However, during the busiest times of our day, we can discuss an appointment with someone on the phone, but if we're out of the office or in the middle of a meeting, we may forget to put the date in our schedule. Administrative assistants can aid in making sure these appointments are made and can schedule reminders for you.


3. Filing: As receipts, expense reports, printed materials, business notes and the like pile up on your desk, sometimes it's hard to get organized with all these papers. A common task for administrative assistants is keeping everything in its right place through an effective filing systems. 


4. Memos and Official Emails or Letters: You want to be able to get an important or urgent message out to your employees, but are running to your next meeting or appointment. Your administrative assistant can type these memos or emails out and have them quickly delivered without any worry on your part.


Contact about the benefits of administrative assistance.

Monday Minute: Trading The Urgent for The Important

Leijun Campbell - Tuesday, March 17, 2015

Today, you (hopefully) return to work after a relaxing weekend. You've had to time to sit back and do a little bit of brainstorming on your next major project. You say good morning to your coworkers (or family if you work from home), sit down at your desk, fire up your computer and open your email inbox.


You don't remember the last time you had seen so many red-flagged messages. "Emergency" after "emergency," you type your fingers to the bone with an unrelenting ferocity as you send requests for further information, email questions to people involved in the projects in jeopardy and set out researching and problem-solving the issues on your own. In between tasks, you attend meetings, some beneficial and some not so necessary. You continue until the 4 o’clock hour and breathe a sigh of relief when the last concern is resolved. You then realize you never started on the project that, until 8:30 a.m. that morning, was considered the most important on your checklist. As much as our minds want to jump to solving the most urgent of problems, your productivity will suffer because you aren’t given full concentration to the projects and ideas that matter to you and your professional development.


With the inevitability of the urgent always looming, setting aside and blocking off time to work on the important is crucial. We discussed creating a conquerable to-do list here. A Little Assistance is here to help you make your professional ventures as effective as possible. For more information on how we can help YOU, email!

Monday Minute: You'll Meet 0% of the Goals You Never Make

Leijun Campbell - Tuesday, February 24, 2015
Former NHL star Wayne Gretzky famously said: "You'll miss 100% of the shots you don't take." More than a simple sports strategy, the quote served as a life lesson for people across every industry. As an entrepreneur, your ideas and innovation guide your company first and foremost. You want to accomplish something that no one has ever believed was possible. If you've been around long enough to acquire employees, you want to inspire them to think outside the box and reach their full personal and professional potential. If you're just starting out, however, you balk at where to even begin. No matter how big or small you want your business to be - whether a full-time dream job, serious part-time position or a freelance gig - you will never figure out your next steps until you discover your mission, and you’ll never discover your mission until you set your goals. 1) Start small - If you are wanting to start a business selling your famous chocolate chip cookies, build a small customer base of family and friends. Read as much as you can about the hospitality industry, business trends and proper procedures. 2) Be consistent - The fastest way to seal the fate of your company is to start big the first week and let your goals be an afterthought by the following Monday. 3) Set deadlines - There’s always a chance things will not work out in your expected timeframe, but better to have an idea of when and what you want to happen with your fledging company than wandering aimlessly with the hopes that things will magically take off. 4) Expand your professional reach - Find unique client opportunities and customer bases. Have a target audience, but pay attention to those who appear a bit left of the dial. 5) Accept the idea that you will fail - If we’ve discovered anything about life, it’s that you experience a lot of disappointment when chasing the things that matter to you. But you must remove the phrase “I give up” from your vocabulary if you want to see things through. For more information on professional organization and setting entrepreneurial goals, contact us at

Making Professional Resolutions That You Can Achieve And Make You Grow

Leijun Campbell - Saturday, January 10, 2015
We’re nine days into 2015 and hopefully nine days into making some headway on our personal and professional new year’s resolutions. However, you might be someone who has never believed in making resolutions on January 1st or maybe you’ve experienced the “full steam ahead for two weeks, back to old habits the rest of the year” cycle one too many times. Despite any of this, I encourage you to focus on at least one or two realistic goals that you can achieve by the end of 2015, but will leave you with an authentic sense of accomplishment and visible results. 1) Write it out first - Before you start the action part of your goal, you must have your plan. Start generic for the first few sentences, composing a personal mission statement for that goal. However, you need to eventually begin adding specific steps. Want to increase your business’s influence? Think carefully about what exactly that means and how you can put together the little pieces of the big puzzle daily, weekly and monthly, whether you’re making a certain number of cold calls, creating direct mail campaigns for each month or scheduling social media posts. Keep checklists with deadlines and evaluate your progress periodically. 2) Ensure accountability with those closest to you - After you create your list and plan for your resolutions, start communicating your goals to your family, friends, company and/or followers. Find one or two people who will ask you about your progress at the end of each month. If you need help with getting a task done, ask a friend or colleague to assist you, especially if they’re an expert in the field and willing to teach you new skills. 3) Give yourself grace - Establishing your plan and grabbing a few friends to help you are good ways to help your success, but if you miss a deadline or don’t accomplish a task in the exact way you hope, don’t fret or give up. Remembering that you’re human helps you push through the small failures and continue taking risks in 2015 and beyond. For more information on professional organization and accomplishing your business goals, email us at!

Wednesday Word: Staying Organized During The Holidays

Leijun Campbell - Thursday, December 18, 2014
Christmas is eight days away, and 2014 will end in two weeks. Phrases such as “I can’t believe 2015 is weeks away” and “where did this year go?” will inevitably pepper our speech. Commitments, shopping lists and work deadlines will seem to overwhelm every moment of our lives for the rest of the holiday season; how do we even begin to stay on top of everything? Fortunately, a lot of we have discussed over the past few weeks regarding personal organization can also be applied to the holidays. 1) Calendars and reminders are always essential - Though it may seem everything is in a state of flux while you finish everything at work and prep for Christmas visitors, you can save yourself a lot of headaches by putting everything down on a physical, digital or mobile calendar. These tasks include picking a relative up from the airport, turning in an end of the year report to your supervisor or client, finishing shopping for food and presents or even preheating the oven for the turkey. Set reminders 8 to 24 hours before the scheduled task and be sure to include follow ups as it gets closer. 2) Embrace teamwork and delegation - One of the biggest organization mistakes we make at work and home is thinking we can do it all. If you’re the president, manager or supervisor of a company or business team, know your employees’ strengths and delegate accordingly. Similarly at your house, split the responsibilities with your spouse and, if they’re old enough, your children. Allowing someone to help you with even the most rudimentary task can save you minutes or hours in the long run. 3) If something goes wrong, fix it quickly and move on to what’s next - No matter how hard we try to create the perfect meal, holiday experience or business proposal, things don’t always go as planned. If a mistake does occur in whatever task you’re trying to accomplish at the time, spend a few seconds evaluating what went wrong, fix it if possible or necessary and then quickly switch gears to the next responsibility on your to-do list. Don’t allow overthinking the past to derail future victories. We hope you have an productive, yet relaxing holiday season. If you have any further questions, feel free to contact us at!

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