As a small business owner, you and your team juggle many tasks. Some of these tasks are unique and change frequently. However, you also complete several projects in the same way every single time.
Documenting processes creates a streamlined approach for effective management. Here are some reasons why your company should practice documentation.
1) Unexpected or planned absences – If your team is small, oftentimes an absent member can hinder productivity, especially if their position comprises of specific or specialized tasks. Documenting processes allows your business to create specific instructions and objective for each position. Whether a team member is out with the flu or is enjoying an island vacation for two weeks, you or one of your team members will keep the business on track by referencing your documented processes.
2) A Unified Company Approach – We all have our preferences and habits when it comes to working and marking things off our to-do lists. However, no matter how big or small your business is, some tasks and processes need to be uniform for everybody. Documenting processes such as clocking in/out, submitting expense reports and creating presentations reduces confusions and helps speed up productivity for the various departments.
3) New Hire Training – One aspect prospective and new team members look for in a company is the depth of their new hire training. Documenting processes in one central database allows managers to quickly create training materials for every department and position. Once training is complete, team members still have the option to access the materials should any questions arise.
4) Process Review and Innovation
– As important as documentation is, your company should also take time at least a few points during the year to review your processes. Ask
objective questions from your management and team members to see how things can be improved for each process. Be open to these suggestions will also
give your team members a sense of ownership in their position